Be ready at 7:30 a.m.!  

It is habitual for me to take a relaxing breakfast at a cafe nearby office, before totally plunging into a day of busy work.  I usually read books (for work or for fun), or web surfing whatever topics suit my mood.    

The one I used to go is two streets away from my work place (quite a walk actually).  Their coffee and breakfast is just acceptable, and I am there only becaue it is internet accessible, and below a nice comfortable sofa equipped an electrical outlet for my notebook.  Everything fits what I want, except that the waiter / waitress never gets ready at 7:30 a.m., their store open hour.  

At one time I was there at 7:45 a.m., but waited until 8:00 a.m. for my coffee because their coffee brewer is "not ready".  And another time the light is not even turned on by the open hour.  Since I always get my order around eight, so I wasted 0.5 hr. every moring if I go there at store open hour.

I've been a royal customer for months, but due to the above reason I started searching alternatives.  Finally after several tries, I found one that is even more close to office, with everything I just need to start my morning - even the food is better!

Your words are important to your customers - If you said you are open at 7:30 a.m., be ready at 7:30 a.m.!

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